Privacy policy

Information we collect

We collect only what is needed to process an order, answer a question and keep the store running.

We do not store full card numbers. Payments are processed by a PCI-compliant provider.

How we use your information

• To process, pack and deliver your order, and send tracking updates
• To handle returns, exchanges and faulty pairs
• To answer support emails and improve our responses
• To detect fraud and keep checkout secure
• To send marketing emails, only if you opt in — every message includes an unsubscribe link
• To measure which pages and pairs are useful, using aggregated analytics
• To meet legal, tax and accounting obligations

We do not use your data for automated decisions with a legal or similarly significant effect.

Cookies and similar technologies

Cookies keep your cart working, remember preferences and measure site performance.

You can block or delete cookies in your browser. Blocking essential cookies may stop checkout from working.

Who we share with

We never sell your personal information. We share it only with providers who help us run the store, and only as much as they need:

• Payment processors, to take payment and issue refunds
• Shipping carriers, to deliver orders and provide tracking
• Our ecommerce platform and hosting provider
• Email and support tools
• Analytics providers, using aggregated or de-identified data
• Professional advisers or authorities where required by law

If Vyqix is sold or merged, customer information may transfer as part of that transaction. We will post a notice before your data becomes subject to a different policy.

How long we keep it

Order records are kept for seven years to meet tax and accounting rules. Support emails are kept for two years. Marketing details are kept until you unsubscribe, plus a short suppression record. Analytics data is aggregated and not linked back to you after 14 months.

Security

We use HTTPS across the site, restrict staff access to order data, and work only with processors that meet industry security standards. No system is completely secure, but we review safeguards regularly and act quickly if an issue is found.

If a breach affects your personal information we will notify you and the relevant authorities as required by law.

Your rights

Depending on where you live, you may have the right to:

• Know what personal information we hold about you
• Request a copy of that information
• Correct information that is inaccurate
• Delete information we no longer need for a legal or operational reason
• Opt out of marketing at any time
• Ask us not to sell or share your information — we do not sell it
• Use an authorised agent to make a request on your behalf

California residents have additional rights under the CCPA/CPRA, including the right to know, delete, correct and limit the use of sensitive personal information. We do not discriminate against anyone who exercises these rights.

To make a request, email [email protected] with the subject line “Privacy request”. We respond within 45 days.

Children

Vyqix is intended for shoppers aged 16 and over. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will delete it.

Changes to this policy

We may update this policy to reflect changes in our practices or the law. The date at the top always shows the current version. Material changes will be announced on the site or by email before they take effect.

Contact us

Questions about privacy, or a request about your data? Our care team handles these directly.