Terms of service

Acceptance of these terms

By accessing vyqix.us or placing an order you agree to these Terms of Service and to our Privacy policy. If you do not agree, please do not use the site. You must be at least 18, or have permission from a parent or guardian, to place an order.

Use of the site

You agree to use the site lawfully and not to interfere with its operation. In particular, you must not:

• Attempt unauthorised access to any account, server or system
• Use bots or scrapers that place unreasonable load on the site
• Copy, resell or redistribute our content or product photography
• Upload malware or anything designed to disrupt the store
• Place fraudulent orders or use a payment method without authorisation

We may suspend or close any account that breaches these rules.

Products, sizing and pricing

We describe every pair as accurately as we can, including material, heel height and sizing. Colours vary slightly between screens, and leather and suede vary naturally from pair to pair.

All prices are in US dollars and shown at checkout before payment, along with shipping, taxes and any promotion. We may change prices, discontinue styles or end a promotion at any time; changes do not affect confirmed orders.

Orders and payment

An order is an offer to buy. It is accepted when we send a confirmation email. We may refuse or cancel an order if a size is out of stock, if the price was listed in error, if payment is not authorised, or if we suspect fraud. If we cancel after payment we refund the full amount.

Payment is taken at checkout through our payment provider. Chargebacks raised without first contacting us may result in the account being blocked.

Shipping, returns and exchanges

Delivery times, tracking and address changes are covered by our Shipping policy. Refunds, exchanges and eligibility are covered by our Returns policy. Both documents form part of these terms.

Risk in the goods passes to you on delivery. If a parcel is lost or damaged in transit, contact us within 48 hours of the delivery scan.

Intellectual property

The Vyqix name, logo, product photography, copy and site design are owned by Vyqix or used under licence. You may not copy, modify, publish or use them commercially without written permission. Linking to our product pages for editorial or personal purposes is welcome.

Reviews and user content

If you submit a review, photo or message you grant us a non-exclusive, royalty-free licence to display and share it in connection with Vyqix. You confirm the content is yours, accurate and does not infringe anyone else’s rights. We may edit or remove content that is unlawful, misleading or abusive.

Disclaimers

The site is provided on an “as is” and “as available” basis. To the fullest extent permitted by law we disclaim warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the site will be uninterrupted or error-free.

Footwear should be worn as intended. Replace worn soles and avoid use on unsafe surfaces. Keep shoe bags and small parts away from young children.

Limitation of liability

To the maximum extent permitted by law, Vyqix is not liable for indirect, incidental, special or consequential damages, or for lost profits or data. Our total liability for any claim relating to an order is limited to the amount you paid for that order.

Nothing here limits liability that cannot be limited by law, including for fraud or death or personal injury caused by negligence.

Governing law and disputes

These terms are governed by the laws of the State of California. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Los Angeles County, California, and both parties consent to their jurisdiction.

Before filing a claim, please email us so we can try to resolve it directly.

Changes and contact

We may update these terms from time to time. The version posted here applies from the date shown at the top. Continued use of the site after a change means you accept the updated terms.