Returns & exchanges

30-day return window

You have 30 days from the delivery date to request a return. The date comes from the carrier’s delivery confirmation, not the order date. Requests after 30 days cannot be accepted unless the pair is faulty.

Exchanges are easy: as long as the new pair is in stock, we hold it while your return is in transit.

Eligibility

To be accepted, a pair must be:

• Unworn outdoors, with no scuffs, creases or marks on the sole
• In its original box, shoe bag and tissue wrapping
• Complete with any tags, insoles or extra laces supplied
• Accompanied by your order number

Try shoes on indoors on a clean surface. We inspect every return; pairs that show outdoor wear may be refused or refunded at a reduced amount.

Exceptions

Final-sale items and gift cards are not eligible for return. If a product page marks a pair as final sale, that overrides the standard 30-day window.

For hygiene reasons, socks or insoles added by the customer cannot be returned with the shoes.

How to start a return

1. Email [email protected] with your order number and the pair you want to return.
2. We reply within one business day with a return authorisation and instructions.
3. Repack the shoes in their original box, add the authorisation slip and seal the parcel.
4. Drop it with the carrier shown on your label. Keep the receipt until your refund is issued.

Please do not send returns without authorisation — unmarked parcels can be lost in intake.

Return shipping costs

If you use your own carrier, return postage is at your cost. Use a tracked service; we cannot refund parcels that never reach us.

Refunds

Once your return arrives and is inspected we send a confirmation email. Approved refunds go back to the original payment method within 5–10 business days. Your bank may take another 2–3 days to post the credit.

Original shipping charges are non-refundable unless the return is due to our error. Free-shipping orders have no shipping charge to deduct.

Exchanges

The fastest exchange is a refund plus a new order, which reserves your size immediately. If you prefer a direct exchange, ask us and we will hold the replacement while your return travels back.

Defective or damaged pairs

Inspect your order on arrival. If a pair is faulty, email us within 48 hours of delivery with your order number and clear photos of the shoes and packaging. We will arrange a replacement or full refund, including return postage, at no cost to you.

Normal wear, creasing and sole scuffing are not manufacturing faults. Care guidance is included in every box.

Contact us

Returns are handled by our care team in Los Angeles. We answer every message within one business day.

The full returns address is included in the authorisation email. Please do not ship to the studio address without one.