Shipping policy

Overview

Vyqix ships from Los Angeles, California, to every address in the United States, including Alaska and Hawaii. Standard shipping is free on all orders — there is no minimum spend.

• Free standard shipping on all US orders
• Every pair packed in recycled tissue and a shoe bag
• Tracking included on every order
• We currently do not ship outside the United States

Processing time

Orders are checked and packed within 1–2 business days. Orders placed before 12:00 pm Pacific on a business day usually leave the studio the same day. Weekend and holiday orders are processed the next business day.

During launch weeks and seasonal sales, processing can take up to 3 business days. If your order is affected we will email an updated dispatch date.

Delivery times

Transit time starts at dispatch, not when the order is placed. Remote areas and severe weather can add 1–2 days. The estimate at checkout is based on your ZIP code.

Tracking

When your order leaves the studio we send a shipping confirmation with a tracking number. Tracking can take up to 24 hours to show its first scan. You can also find it under My account.

If tracking has not updated for more than 5 business days, contact us and we will open a trace with the carrier.

Address changes

We can change a delivery address only before the order is packed. Email [email protected] with your order number and the correct address as soon as possible. Once a parcel is in transit the address cannot be changed; the carrier may be able to reroute it at your request.

Please check your apartment number and ZIP code at checkout. Orders returned as undeliverable can be resent once, at the standard shipping rate.

Lost or damaged parcels

If a parcel is marked delivered but you cannot find it, check with neighbours and your building’s mailroom first. If it has not appeared within 48 hours, contact us and we will investigate.

If a pair arrives damaged, email a photo of the shoes and the packaging within 48 hours of delivery. We will send a replacement at no cost, subject to stock, or refund you in full.

International orders

We currently ship within the United States only. International delivery is in progress and will be announced on the site and by email. Orders with a shipping address outside the US cannot be accepted at this time.

Taxes and duties

Sales tax is calculated at checkout based on the delivery address and applicable state and local rates. The total before payment includes all taxes. There are no customs duties or import fees on US domestic orders.

Contact us

Questions about an order or a delivery? We answer every email within one business day.